OUR TEAM
CEO, MSN, ARNP, WHNP-BC, AGN-BC, DNP
Dr. Rachel Fidino is an Advanced Practice Registered Nurse with over ten years of clinical experience. She is double board certified and holds national certifications as a Women’s Health Nurse Practitioner and in Advanced Genetics Nursing.
Dr. Fidino believes in personalized and precision healthcare and specializes in Genetic Counseling and testing services. She opened New U Women’s Clinic and Aesthetics in February 2020 as a one stop solution for women of all ages. Her expertise is in hereditary cancer syndromes, comprehensive women’s health, hormone replacement therapy, and state-of-the-art aesthetic procedures. In 2022, Dr. Fidino launched her first skincare line called, LA CANNEBERGE, after struggling to find a natural product that could treat a variety of skin types.
Dr. Rachel Fidino is a previous board member for The National Association of Nurse Practitioners in Women’s Health (NPWH) and has provided her expertise on multiple national position statements for NPWH regarding carrier screening, breast cancer, hereditary cancer syndromes, and menstrual equality. She has served on the Expanded Carrier Screening Coalition for the United States; and on ACOG's Early Onset Breast Cancer Evidence Review Committee.
Dr. Fidino is a published author and was featured on the cover of Women's Healthcare Journal for her article on Caring for Women on Adjuvant Endocrine Therapy following breast cancer treatment. She is a National Keynote Speaker for Cancer Genetics, National FDA trainer for Merck, and speaks at conferences across the country on various women’s health issues. She was recognized as 1 of 10 Young Professionals in Business under the age of 40 by the Tri-Cities Journal of Business in 2021. She won the 2022 ATHENA Young Professional Leadership Award. New U Women’s Clinic & Aesthetics was voted Best Women’s Clinic, Weight Loss Center, & Med Spa for Tri Cities Best in 2022.
Dr. Fidino is a Master Injector who is known for creating a treatment plan that combines the science and art of beauty. She holds multiple aesthetic certifications, such as, MINT PDO Threading, Instalift, Vampire PRP procedures, O-shot, P-shot, and Miracu.
Dr. Fidino is the Founder of a 501c3 nonprofit called the Healing Hands Project that improves menstrual health, access to feminine hygiene products, and quality of life for low-income and homeless women across our state. Organizations from across the country reach out to HHP asking for help to provide feminine hygiene kits for homeless women and sex trafficking victims.
She is passionate about improving the lives of women and actively involved in legislation for Washington State. She presented SB5716 with Senator Sharon Brown that would increase payer coverage for women who are high-risk for breast cancer. She is actively involved in legislation at both the state and federal level.
Aesthetic Nurse Injector
Piper Mercer has always been an important part of the Tri-Cities, a place where she and her family are well-known and have lived for a long time. She loves when her family gets together the most—a simple pleasure, especially now that her adult kids are spread out and starting their own lives in different places. As much as she loves her family, she also loves being outdoors, enjoying the local sunshine, and going on outdoor trips with her husband or by herself—hiking, skiing, and boating across the rivers. She keeps her energy up with regular workouts at Orange Theory Fitness.
Her nursing career started about 20 years ago in the Tri-Cities at Kadlec Regional Medical Center. That's where she really learned to be a nurse and where her commitment to the job started. Later, she took on a part-time job as an IV Infusion nurse at Kadlec Clinic Rheumatology, which let her take care of her five kids while still working in the nursing field, right in the neighborhoods where she was raised. Taking a short break from nursing didn't kill her passion for it, and she was greeted warmly when she decided to return, bringing back more experience and a stronger dedication to looking after her patients than ever.
In her hometown, Piper found herself drawn to a new side of nursing—aesthetic medicine. This area, which combines health and beauty, really excited her and seemed like the perfect way to blend her extensive medical knowledge with a creative touch. Passionate about making people feel good both inside and out, Piper sees this move as another way to make a real difference, just like she's always done in the Tri-Cities by serving her community.
Now, as she moves into the role of aesthetic nursing, Piper brings the deep values she learned from her community with her—the belief that aesthetic treatments can really help people and the idea that taking care of patients means looking at the whole picture, not just one part. She values each person's unique story, knowing they all add up to make the Tri-Cities what it is. Focused and dedicated, Piper is ready to take what she knows and loves about her hometown to provide a service that combines health and beauty, fully caring for her patients in the place she loves.
LEAD MASTER AESTHETICIAN
Madeline moved to the Tri-Cities in 2020. Prior to her passion for the health and beauty industry, she received her BA in Business Administration in Marketing from Eastern Washington University. After achieving her Honors in Skin, becoming a certified member of the National Coalition of Estheticians Association and completing her Esthetician Program, she became a Licensed Master Esthetician. Madeline is a certified Expert in ZO Skin Health and strives to be a leader in the skincare industry. Madeline loves helping other people find their confidence because she knows first-hand how difficult achieving healthy skin can be. She recognizes the importance of providing kindness and compassion in this industry and holds herself to this standard. Besides her love for skin, Madeline enjoys spending time with her family, playing with her silver lab Miley and continuing her desire to learn.
Master Aesthetician
Danielle is a knowledgeable Master Aesthetician and Tri-City local, whose journey in the industry began in 2015. Her passion and unwavering enthusiasm have propelled her through a diverse career, marked by continuous learning and experience in various facets of aesthetics. Her commitment to excellence has led her to the realm of education, where, for the past year she has joyfully shared her knowledge in teaching the next generation of aspiring aesthetic professionals.
Having successfully guided a graduating class, she has refocused her attention on the clinic, eager to walk alongside clients on their beauty and wellness journeys. With a devoted approach to her clients, she strives to grasp the unique needs and concerns of each patient, ensuring a personalized and empathetic approach to their esthetic journey. Danielle is thrilled to share her extensive knowledge and contagious enthusiasm with her patients, collaboratively working to ensure they both look and feel their absolute best. In doing so, she aspires to contribute to a world that is not only more beautiful, but also brimming with self-confidence. In her free time she enjoys spending time crafting with her daughter, volunteering, and is involved in supporting women through mentorship and advocacy programs within our area’s local non-profit organizations.
CLINICAL DIRECTOR/PRACTICE MANAGER
As a clinical director at New U Women's Clinic and Aesthetics, Tatiana brings a wealth of experience, expertise, and passion to her role. With a background in women's health and a commitment to providing top-notch care, she plays a pivotal role in overseeing clinical operations and ensuring the delivery of exceptional healthcare services.
Having excelled in her career, Tatiana has established herself as a respected leader in the field. Her dedication to enhancing patient outcomes, promoting wellness, and maintaining high standards of care sets her apart as a valuable asset to the clinic and in the aesthetics industry.
With a focus on comprehensive and compassionate care, Tatiana leads by example, fostering a supportive and nurturing environment for both patients and staff. Her leadership style emphasizes teamwork, collaboration, and a patient-centered approach that prioritizes individualized care and exceptional customer service.
Beyond her professional endeavors, Tatiana also enjoys lifting weights, hiking, DIY projects, traveling, and spending time with her puppy, Chloe.
CHIEF OPERATIONS OFFICER
Andrew Fidino is an experienced administrator with a history in public safety and critical care helicopter rescue. He takes honor in serving as the Chief Operations Officer and brings with him nearly 20 years of frontline experience.
He has the honor of serving as President of a 501c3 Nonprofit of whom tends to the feminine hygiene needs of the homeless and underserved women across America, is an industry leader in critical care and emergency flight medicine, and believes in teamwork, individualized and top-notch patient care, and offering the best experience to all who share their time with us.
Prior to coming to our clinic he served as a Firefighter/Paramedic in the city for over a decade, on medevac airplanes and rescue helicopters throughout Alaska, the Pacific Northwest, and the Southwest for nearly a decade, and continues to travel the world teaching critical care and emergency medicine to various clinicians.
Front Office Manager
Vanessa is our Front Office Manager and brings valuable experience in hospital management, coupled with a Bachelor's Degree in Business Administration to the New U team. Her experience and education seamlessly combines business acumen with a passion for healthcare to drive operational excellence and ensure the smooth functioning of the clinic. As the Office Manager, she plays a pivotal role in overseeing administrative processes, optimizing workflow efficiency, and fostering a positive and patient-centric environment.
She is committed to making each patient feel seen and known, and passionate about extending patient care beyond the clinical side of healthcare, ensuring a one-of-a-kind patient experience from beginning to end. In the ever-evolving realm of women's health and aesthetics, she strives to keep our clinic and patient experience at the forefront of excellence. In her free time, she enjoys traveling, photography, and providing career mentorship to underprivileged high school girls.
Human Resources Director
Jake grew up in Coeur d'Alene and relocated to the Tri-Cities during high school. He holds a Bachelor's degree in Healthcare Administration and a minor in Office Management from BYU-Idaho. Throughout his career in Human Resources within the Tri-Cities area, Jake has demonstrated expertise in personnel management and organizational development.
Outside of work, Jake loves traveling, baseball, and spending quality time with his wife and his extended family. Some of Jake’s favorite travel spots are Maui, Hawaii; Priest Lake, Idaho; and Jackson Hole, Wyoming.
CEO, MSN, ARNP, WHNP-BC, AGN-BC, DNP
Dr. Rachel Fidino is an Advanced Practice Registered Nurse with over ten years of clinical experience. She is double board certified and holds national certifications as a Women’s Health Nurse Practitioner and in Advanced Genetics Nursing.
Dr. Fidino believes in personalized and precision healthcare and specializes in Genetic Counseling and testing services. She opened New U Women’s Clinic and Aesthetics in February 2020 as a one stop solution for women of all ages. Her expertise is in hereditary cancer syndromes, comprehensive women’s health, hormone replacement therapy, and state-of-the-art aesthetic procedures. In 2022, Dr. Fidino launched her first skincare line called, LA CANNEBERGE, after struggling to find a natural product that could treat a variety of skin types.
Dr. Rachel Fidino is a previous board member for The National Association of Nurse Practitioners in Women’s Health (NPWH) and has provided her expertise on multiple national position statements for NPWH regarding carrier screening, breast cancer, hereditary cancer syndromes, and menstrual equality. She has served on the Expanded Carrier Screening Coalition for the United States; and on ACOG's Early Onset Breast Cancer Evidence Review Committee.
Dr. Fidino is a published author and was featured on the cover of Women's Healthcare Journal for her article on Caring for Women on Adjuvant Endocrine Therapy following breast cancer treatment. She is a National Keynote Speaker for Cancer Genetics, National FDA trainer for Merck, and speaks at conferences across the country on various women’s health issues. She was recognized as 1 of 10 Young Professionals in Business under the age of 40 by the Tri-Cities Journal of Business in 2021. She won the 2022 ATHENA Young Professional Leadership Award. New U Women’s Clinic & Aesthetics was voted Best Women’s Clinic, Weight Loss Center, & Med Spa for Tri Cities Best in 2022.
Dr. Fidino is a Master Injector who is known for creating a treatment plan that combines the science and art of beauty. She holds multiple aesthetic certifications, such as, MINT PDO Threading, Instalift, Vampire PRP procedures, O-shot, P-shot, and Miracu.
Dr. Fidino is the Founder of a 501c3 nonprofit called the Healing Hands Project that improves menstrual health, access to feminine hygiene products, and quality of life for low-income and homeless women across our state. Organizations from across the country reach out to HHP asking for help to provide feminine hygiene kits for homeless women and sex trafficking victims.
She is passionate about improving the lives of women and actively involved in legislation for Washington State. She presented SB5716 with Senator Sharon Brown that would increase payer coverage for women who are high-risk for breast cancer. She is actively involved in legislation at both the state and federal level.
Aesthetic Nurse Injector
Piper Mercer has always been an important part of the Tri-Cities, a place where she and her family are well-known and have lived for a long time. She loves when her family gets together the most—a simple pleasure, especially now that her adult kids are spread out and starting their own lives in different places. As much as she loves her family, she also loves being outdoors, enjoying the local sunshine, and going on outdoor trips with her husband or by herself—hiking, skiing, and boating across the rivers. She keeps her energy up with regular workouts at Orange Theory Fitness.
Her nursing career started about 20 years ago in the Tri-Cities at Kadlec Regional Medical Center. That's where she really learned to be a nurse and where her commitment to the job started. Later, she took on a part-time job as an IV Infusion nurse at Kadlec Clinic Rheumatology, which let her take care of her five kids while still working in the nursing field, right in the neighborhoods where she was raised. Taking a short break from nursing didn't kill her passion for it, and she was greeted warmly when she decided to return, bringing back more experience and a stronger dedication to looking after her patients than ever.
In her hometown, Piper found herself drawn to a new side of nursing—aesthetic medicine. This area, which combines health and beauty, really excited her and seemed like the perfect way to blend her extensive medical knowledge with a creative touch. Passionate about making people feel good both inside and out, Piper sees this move as another way to make a real difference, just like she's always done in the Tri-Cities by serving her community.
Now, as she moves into the role of aesthetic nursing, Piper brings the deep values she learned from her community with her—the belief that aesthetic treatments can really help people and the idea that taking care of patients means looking at the whole picture, not just one part. She values each person's unique story, knowing they all add up to make the Tri-Cities what it is. Focused and dedicated, Piper is ready to take what she knows and loves about her hometown to provide a service that combines health and beauty, fully caring for her patients in the place she loves.
LEAD MASTER AESTHETICIAN
Madeline moved to the Tri-Cities in 2020. Prior to her passion for the health and beauty industry, she received her BA in Business Administration in Marketing from Eastern Washington University. After achieving her Honors in Skin, becoming a certified member of the National Coalition of Estheticians Association and completing her Esthetician Program, she became a Licensed Master Esthetician. Madeline is a certified Expert in ZO Skin Health and strives to be a leader in the skincare industry. Madeline loves helping other people find their confidence because she knows first-hand how difficult achieving healthy skin can be. She recognizes the importance of providing kindness and compassion in this industry and holds herself to this standard. Besides her love for skin, Madeline enjoys spending time with her family, playing with her silver lab Miley and continuing her desire to learn.
Master Aesthetician
Danielle is a knowledgeable Master Aesthetician and Tri-City local, whose journey in the industry began in 2015. Her passion and unwavering enthusiasm have propelled her through a diverse career, marked by continuous learning and experience in various facets of aesthetics. Her commitment to excellence has led her to the realm of education, where, for the past year she has joyfully shared her knowledge in teaching the next generation of aspiring aesthetic professionals.
Having successfully guided a graduating class, she has refocused her attention on the clinic, eager to walk alongside clients on their beauty and wellness journeys. With a devoted approach to her clients, she strives to grasp the unique needs and concerns of each patient, ensuring a personalized and empathetic approach to their esthetic journey. Danielle is thrilled to share her extensive knowledge and contagious enthusiasm with her patients, collaboratively working to ensure they both look and feel their absolute best. In doing so, she aspires to contribute to a world that is not only more beautiful, but also brimming with self-confidence. In her free time she enjoys spending time crafting with her daughter, volunteering, and is involved in supporting women through mentorship and advocacy programs within our area’s local non-profit organizations.
CLINICAL DIRECTOR/PRACTICE MANAGER
As a clinical director at New U Women's Clinic and Aesthetics, Tatiana brings a wealth of experience, expertise, and passion to her role. With a background in women's health and a commitment to providing top-notch care, she plays a pivotal role in overseeing clinical operations and ensuring the delivery of exceptional healthcare services.
Having excelled in her career, Tatiana has established herself as a respected leader in the field. Her dedication to enhancing patient outcomes, promoting wellness, and maintaining high standards of care sets her apart as a valuable asset to the clinic and in the aesthetics industry.
With a focus on comprehensive and compassionate care, Tatiana leads by example, fostering a supportive and nurturing environment for both patients and staff. Her leadership style emphasizes teamwork, collaboration, and a patient-centered approach that prioritizes individualized care and exceptional customer service.
Beyond her professional endeavors, Tatiana also enjoys lifting weights, hiking, DIY projects, traveling, and spending time with her puppy, Chloe.
CHIEF OPERATIONS OFFICER
Andrew Fidino is an experienced administrator with a history in public safety and critical care helicopter rescue. He takes honor in serving as the Chief Operations Officer and brings with him nearly 20 years of frontline experience.
He has the honor of serving as President of a 501c3 Nonprofit of whom tends to the feminine hygiene needs of the homeless and underserved women across America, is an industry leader in critical care and emergency flight medicine, and believes in teamwork, individualized and top-notch patient care, and offering the best experience to all who share their time with us.
Prior to coming to our clinic he served as a Firefighter/Paramedic in the city for over a decade, on medevac airplanes and rescue helicopters throughout Alaska, the Pacific Northwest, and the Southwest for nearly a decade, and continues to travel the world teaching critical care and emergency medicine to various clinicians.
Front Office Manager
Vanessa is our Front Office Manager and brings valuable experience in hospital management, coupled with a Bachelor's Degree in Business Administration to the New U team. Her experience and education seamlessly combines business acumen with a passion for healthcare to drive operational excellence and ensure the smooth functioning of the clinic. As the Office Manager, she plays a pivotal role in overseeing administrative processes, optimizing workflow efficiency, and fostering a positive and patient-centric environment.
She is committed to making each patient feel seen and known, and passionate about extending patient care beyond the clinical side of healthcare, ensuring a one-of-a-kind patient experience from beginning to end. In the ever-evolving realm of women's health and aesthetics, she strives to keep our clinic and patient experience at the forefront of excellence. In her free time, she enjoys traveling, photography, and providing career mentorship to underprivileged high school girls.
Human Resources Director
Jake grew up in Coeur d'Alene and relocated to the Tri-Cities during high school. He holds a Bachelor's degree in Healthcare Administration and a minor in Office Management from BYU-Idaho. Throughout his career in Human Resources within the Tri-Cities area, Jake has demonstrated expertise in personnel management and organizational development.
Outside of work, Jake loves traveling, baseball, and spending quality time with his wife and his extended family. Some of Jake’s favorite travel spots are Maui, Hawaii; Priest Lake, Idaho; and Jackson Hole, Wyoming.
CEO, MSN, ARNP, WHNP-BC, AGN-BC, DNP
Dr. Rachel Fidino is an Advanced Practice Registered Nurse with over ten years of clinical experience. She is double board certified and holds national certifications as a Women’s Health Nurse Practitioner and in Advanced Genetics Nursing.
Dr. Fidino believes in personalized and precision healthcare and specializes in Genetic Counseling and testing services. She opened New U Women’s Clinic and Aesthetics in February 2020 as a one stop solution for women of all ages. Her expertise is in hereditary cancer syndromes, comprehensive women’s health, hormone replacement therapy, and state-of-the-art aesthetic procedures. In 2022, Dr. Fidino launched her first skincare line called, LA CANNEBERGE, after struggling to find a natural product that could treat a variety of skin types.
Dr. Rachel Fidino is a previous board member for The National Association of Nurse Practitioners in Women’s Health (NPWH) and has provided her expertise on multiple national position statements for NPWH regarding carrier screening, breast cancer, hereditary cancer syndromes, and menstrual equality. She has served on the Expanded Carrier Screening Coalition for the United States; and on ACOG's Early Onset Breast Cancer Evidence Review Committee.
Dr. Fidino is a published author and was featured on the cover of Women's Healthcare Journal for her article on Caring for Women on Adjuvant Endocrine Therapy following breast cancer treatment. She is a National Keynote Speaker for Cancer Genetics, National FDA trainer for Merck, and speaks at conferences across the country on various women’s health issues. She was recognized as 1 of 10 Young Professionals in Business under the age of 40 by the Tri-Cities Journal of Business in 2021. She won the 2022 ATHENA Young Professional Leadership Award. New U Women’s Clinic & Aesthetics was voted Best Women’s Clinic, Weight Loss Center, & Med Spa for Tri Cities Best in 2022.
Dr. Fidino is a Master Injector who is known for creating a treatment plan that combines the science and art of beauty. She holds multiple aesthetic certifications, such as, MINT PDO Threading, Instalift, Vampire PRP procedures, O-shot, P-shot, and Miracu.
Dr. Fidino is the Founder of a 501c3 nonprofit called the Healing Hands Project that improves menstrual health, access to feminine hygiene products, and quality of life for low-income and homeless women across our state. Organizations from across the country reach out to HHP asking for help to provide feminine hygiene kits for homeless women and sex trafficking victims.
She is passionate about improving the lives of women and actively involved in legislation for Washington State. She presented SB5716 with Senator Sharon Brown that would increase payer coverage for women who are high-risk for breast cancer. She is actively involved in legislation at both the state and federal level.
Aesthetic Nurse Injector
Piper Mercer has always been an important part of the Tri-Cities, a place where she and her family are well-known and have lived for a long time. She loves when her family gets together the most—a simple pleasure, especially now that her adult kids are spread out and starting their own lives in different places. As much as she loves her family, she also loves being outdoors, enjoying the local sunshine, and going on outdoor trips with her husband or by herself—hiking, skiing, and boating across the rivers. She keeps her energy up with regular workouts at Orange Theory Fitness.
Her nursing career started about 20 years ago in the Tri-Cities at Kadlec Regional Medical Center. That's where she really learned to be a nurse and where her commitment to the job started. Later, she took on a part-time job as an IV Infusion nurse at Kadlec Clinic Rheumatology, which let her take care of her five kids while still working in the nursing field, right in the neighborhoods where she was raised. Taking a short break from nursing didn't kill her passion for it, and she was greeted warmly when she decided to return, bringing back more experience and a stronger dedication to looking after her patients than ever.
In her hometown, Piper found herself drawn to a new side of nursing—aesthetic medicine. This area, which combines health and beauty, really excited her and seemed like the perfect way to blend her extensive medical knowledge with a creative touch. Passionate about making people feel good both inside and out, Piper sees this move as another way to make a real difference, just like she's always done in the Tri-Cities by serving her community.
Now, as she moves into the role of aesthetic nursing, Piper brings the deep values she learned from her community with her—the belief that aesthetic treatments can really help people and the idea that taking care of patients means looking at the whole picture, not just one part. She values each person's unique story, knowing they all add up to make the Tri-Cities what it is. Focused and dedicated, Piper is ready to take what she knows and loves about her hometown to provide a service that combines health and beauty, fully caring for her patients in the place she loves.
LEAD MASTER AESTHETICIAN
Madeline moved to the Tri-Cities in 2020. Prior to her passion for the health and beauty industry, she received her BA in Business Administration in Marketing from Eastern Washington University. After achieving her Honors in Skin, becoming a certified member of the National Coalition of Estheticians Association and completing her Esthetician Program, she became a Licensed Master Esthetician. Madeline is a certified Expert in ZO Skin Health and strives to be a leader in the skincare industry. Madeline loves helping other people find their confidence because she knows first-hand how difficult achieving healthy skin can be. She recognizes the importance of providing kindness and compassion in this industry and holds herself to this standard. Besides her love for skin, Madeline enjoys spending time with her family, playing with her silver lab Miley and continuing her desire to learn.
Master Aesthetician
Danielle is a knowledgeable Master Aesthetician and Tri-City local, whose journey in the industry began in 2015. Her passion and unwavering enthusiasm have propelled her through a diverse career, marked by continuous learning and experience in various facets of aesthetics. Her commitment to excellence has led her to the realm of education, where, for the past year she has joyfully shared her knowledge in teaching the next generation of aspiring aesthetic professionals.
Having successfully guided a graduating class, she has refocused her attention on the clinic, eager to walk alongside clients on their beauty and wellness journeys. With a devoted approach to her clients, she strives to grasp the unique needs and concerns of each patient, ensuring a personalized and empathetic approach to their esthetic journey. Danielle is thrilled to share her extensive knowledge and contagious enthusiasm with her patients, collaboratively working to ensure they both look and feel their absolute best. In doing so, she aspires to contribute to a world that is not only more beautiful, but also brimming with self-confidence. In her free time she enjoys spending time crafting with her daughter, volunteering, and is involved in supporting women through mentorship and advocacy programs within our area’s local non-profit organizations.
CLINICAL DIRECTOR/PRACTICE MANAGER
As a clinical director at New U Women's Clinic and Aesthetics, Tatiana brings a wealth of experience, expertise, and passion to her role. With a background in women's health and a commitment to providing top-notch care, she plays a pivotal role in overseeing clinical operations and ensuring the delivery of exceptional healthcare services.
Having excelled in her career, Tatiana has established herself as a respected leader in the field. Her dedication to enhancing patient outcomes, promoting wellness, and maintaining high standards of care sets her apart as a valuable asset to the clinic and in the aesthetics industry.
With a focus on comprehensive and compassionate care, Tatiana leads by example, fostering a supportive and nurturing environment for both patients and staff. Her leadership style emphasizes teamwork, collaboration, and a patient-centered approach that prioritizes individualized care and exceptional customer service.
Beyond her professional endeavors, Tatiana also enjoys lifting weights, hiking, DIY projects, traveling, and spending time with her puppy, Chloe.
CHIEF OPERATIONS OFFICER
Andrew Fidino is an experienced administrator with a history in public safety and critical care helicopter rescue. He takes honor in serving as the Chief Operations Officer and brings with him nearly 20 years of frontline experience.
He has the honor of serving as President of a 501c3 Nonprofit of whom tends to the feminine hygiene needs of the homeless and underserved women across America, is an industry leader in critical care and emergency flight medicine, and believes in teamwork, individualized and top-notch patient care, and offering the best experience to all who share their time with us.
Prior to coming to our clinic he served as a Firefighter/Paramedic in the city for over a decade, on medevac airplanes and rescue helicopters throughout Alaska, the Pacific Northwest, and the Southwest for nearly a decade, and continues to travel the world teaching critical care and emergency medicine to various clinicians.
Front Office Manager
Vanessa is our Front Office Manager and brings valuable experience in hospital management, coupled with a Bachelor's Degree in Business Administration to the New U team. Her experience and education seamlessly combines business acumen with a passion for healthcare to drive operational excellence and ensure the smooth functioning of the clinic. As the Office Manager, she plays a pivotal role in overseeing administrative processes, optimizing workflow efficiency, and fostering a positive and patient-centric environment.
She is committed to making each patient feel seen and known, and passionate about extending patient care beyond the clinical side of healthcare, ensuring a one-of-a-kind patient experience from beginning to end. In the ever-evolving realm of women's health and aesthetics, she strives to keep our clinic and patient experience at the forefront of excellence. In her free time, she enjoys traveling, photography, and providing career mentorship to underprivileged high school girls.
Human Resources Director
Jake grew up in Coeur d'Alene and relocated to the Tri-Cities during high school. He holds a Bachelor's degree in Healthcare Administration and a minor in Office Management from BYU-Idaho. Throughout his career in Human Resources within the Tri-Cities area, Jake has demonstrated expertise in personnel management and organizational development.
Outside of work, Jake loves traveling, baseball, and spending quality time with his wife and his extended family. Some of Jake’s favorite travel spots are Maui, Hawaii; Priest Lake, Idaho; and Jackson Hole, Wyoming.
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